Traveler Alert: Closure of Port-au-Prince(Haiti) airport and measures for passengers
- Caraïbes - FR
- Français - FR
- Español - ES
Get straight to the point!
Go directly to our Air Caraïbes points of sale!
Giving you ever more enjoyable travel experiences is our daily driving force.
From your reservation to your destination, our teams, concerned about your well-being on the ground and in the air, offer you quality services.
Our Points of sale
Mainland France
Monday to Saturday 8:00 am to 10:00 pm
Sunday and holidays 9:00 am to 9:00 pm
Phone 0 820 835 835 Service 0.12€ / min + call charge
Fee valid from a landline and subject to change.
Antilles-Guyana
Monday to Saturday 7am to 7pm
Sunday and public holidays 7am to 3pm
Phone 0 820 835 835 Service 0.11€ / min + call charge
Fee valid from a landline and subject to change.
Mainland France
Monday to Saturday 8am to 10pm
Sunday and public holidays 9am to 9pm
Phone 0 820 830 832 Service 0.12€ / min + call charge
Fee valid from a landline and subject to change.
Antilles-Guyana
Monday to Saturday 7am to 7pm
Sunday and public holidays 7am to 3pm
Phone 0 820 830 8352 Service 0.11€ / min + call charge
Fee valid from a landline and subject to change.
- Antilles - Guyana
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E-mail: groupes@aircaraibes.com
Our Air Caraïbes agencies
Agency in Paris
- Agency name
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Paris la Croix Nivert Agency
- Postal address
-
4 rue de la Croix Nivert
75015 Paris (Métro Cambronne)
- Opening hours
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Monday to Saturday, 9:30 a.m. to 5:30 p.m.
Ticket issue and collection deadline: 5 p.m.
- Accepted Payment Methods
-
- Cash
- Credit cards
- Checks (up to one month before departure)
- Holiday checks
- Miles Miles Préférence*
- Offer to pay in 2, 3 or 4 instalments at our Air Caraïbes points of sale (excluding the sales counter at Paris Orly) up to the day of departure.
*Purchase of award tickets and VIP Services at our points of sale using your convertible Miles.
Airport taxes and fuel surcharges must be paid in euros for award tickets.
- Agency name
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Air Caraïbes counter at Paris Orly 4
- Postal address
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Level 0, near gate 47D
- Horarios de apertura
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Monday to Sunday, 6:30 a.m. to 5:00 p.m. (depending on the flights)
- Accepted payment methods
-
- Cash
- Credit cards
- Preference Miles*
*Purchase award tickets and VIP Services with your convertible Miles at our points of sale.
Airport taxes and fuel surcharges must be paid in euros for award tickets.
Agencies in Guadeloupe
- Agency name
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Guadeloupe Pôle Caraïbes Airport Agency
- Postal address
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Aéroport International Guadeloupe Pôle Caraïbes
1er étage
97139 Les Abymes - Opening hours
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Monday to Saturday 6am - 6pm
Sunday 1pm - 6pm
- Agency name
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Head office
- Postal address
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09 Boulevard Daniel Marsin - Parc d'activités de la Providence
97139 Les Abymes
Tel: + 590 (0)5 90 82 47 47 - Contact
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Human Resources Department
E-mail: drh@aircaraibes.comGeneral Management
E-mail: direction@aircaraibes.com
Martinique Aimé Césaire Airport Agency
- Agency name
-
Air Caraïbes counter at the airport
- Postal address
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Martinique Aimé Césaire International Airport
97232 Le Lamentin - Opening hours
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Monday to Saturday 06:00 to 19:00
Sunday 7:30 to 19:00
Katoury shopping center agency
- Agency name
-
Agence Air Caraïbes Cayenne
- Postal address
-
Centre commercial Katoury
Rocade de Zéphyr à Cayenne
97300 Cayenne - Opening hours
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Monday to Friday, 9 a.m. to 5 p.m.
Agency in Saint-Martin
- Agency name
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Comptoir Air Caraïbes - Grand-Case
- Postal address
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Grand-Case Airport L'Espérance
97150 Marigot - Saint-Martin
- Opening hours
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Monday to Sunday 08:00 to 17:15
Air Caraïbes Dominican Republic
At Santo Domingo
- Address
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Esquina Winston Churchill y Max Henriquez Urena
Edificio in Tempo Suite 201/101 - 22032 Santo Domingo
- Phone
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+1 809 621 77 77
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aircaraibes@generalairservices.com
- Opening hours
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Monday to Friday 08h to 17h
Saturday 09h to 13h
- Address
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Aeropuerto International De Las Américas
1st floor - Departures Hall - 11336 Santo Domingo
- Phone
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+ 1 809 549 93 04
- Opening hours
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Daily from 09:00 to 17:00 (depending on the flights)
At Punta Cana
- Address
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Aeropuerto Internacional de Punta Cana
23000 Punta Cana
- Phone
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+1 809 959 0759
- Opening hours
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Daily from 09:00 to 17:00 (depending on flight)
Air Caraïbes Haiti
- Address
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11 rue Oge, Plaza Platinium, Pétion-Ville
- Phone
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+509 29 15 00 00
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reservation.haiti@aircaraibes.com
- Opening hours
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Monday to Friday 08:30 to 16:30
Saturday 08:30 to 13:00
Europe and the rest of the world
- Agency name
-
Contact Italia
- Postal address
-
SCOPRIRE SRL
Via Teglio, 9
20158 Milan - Phone
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+ 39 02 67077382
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aircaraibes@scoprire.eu
- International number
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+33 03 63 29 73 97
- Opening hours
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Monday to Saturday 8am to 9pm
Sunday and public holidays 9am to 8pm
Post-flight claims
We do our utmost to ensure you have a pleasant trip.
If we have not met your expectations (baggage, flight cancellation or delay, downgrading, etc...), our Customer Relations Department is entirely at your disposal, after your flight, to adress your complaint as quickly as possible.
The benefits:
- It's simple and faster: you file your claim online for irregularities experienced during your flight.
- You receive instant confirmation of the registration of your claim on our website.
- Your claim is processed more quickly, with a confirmation sent within 24 hours (excluding weekends and public holidays), indicating the admissibility of your claim and the documents required to study your request.
- A reply from our company will reach you within 21 working days of receipt of all the documents requested (remember to check the "junk mail" folder in your mailbox).
Examples of documents requested: Airline ticket or e-ticket confirmation email (including ticket number) and price paid, boarding passes, baggage tags, airport statement...