Our transatlantic fares conditions
Please find below the transatlantic fare conditions of your ticket for a flight to/from Paris or one of the Train + Air stations :
Option / service not allowed for the fare / class selected.
Option / service not included, but available.
Option / service included in the fare / class selected.
*A modification is a change of date, route or flight. Modifications without penalty are authorized subject to available seats, in the same booking class and seasonality.
**The refund request must be made prior to travel - before departure of the scheduled flight.
In case of no-show at the airport before the check-in closing time mentioned on his ticket (generally, 1h30 before the scheduled departure), (i.e. no show), the ticket is cancelled in its entirety and the passenger will not be able to benefit from his return flight is lost.
As an exception to the above, to be able to keep their return ticket, passengers must make a request to AIR CARAIBES before the departure of their outbound flight, pay a penalty of €100 and the additional price they would have had to pay if they had purchased the return Ticket only at the fare in force on the day of the request.
Refunds are not possible in the event of a no show. Only taxes (excluding fuel taxes) can be reimbursed for no-shows.
| Soleil basic | Soleil Smart | Soleil Flex | Caraïbes Smart | Caraibes Flex | Madras Smart | Madras Flex | |
|---|---|---|---|---|---|---|---|
Change before departure* |
Available €200 penalties with possible fare readjustment. |
Available €150 penalties with possible fare readjustment. |
Included without penalties with possible tariff readjustment. |
Available €250 penalties with possible fare readjustment. |
Included without penalties with possible tariff readjustment. |
Included without penalties with possible tariff readjustment. |
Included without penalties with possible tariff readjustment. |
| Refund before departure** |
Non-refundable |
Non-refundable |
Included |
Non-refundable |
Included |
Non-refundable |
Included |
| Preference mileage accumulation |
Included |
Included |
Included |
Included |
Included |
Included |
Included |
Onboard catering |
Included |
Included |
Included |
Included |
Included |
Included |
Included |
| Seat selection upon reservation |
Available €25 incl. VAT per pers. per trip |
Available 25€ incl. VAT per pers. per trip |
Included |
Available 25€ incl. VAT per pers. per trip |
Included |
Included |
Included |
| Cabin baggage allowance |
Included 1 x 12kg |
Included 1 x 12kg |
Included 1 x 12kg |
Included 1 x 12kg |
Included 1 x 12kg |
Included 1 x 12kg |
Included 1 x 12kg |
| Baggage allowance *** |
Not included |
Included 1 x 23kg |
Included 1 x 23kg |
Included 2 x 23kg |
Included 2 x 23kg |
Included 2 x 32kg |
Included 2 x 32kg |
DEDUCTION:
- Infant (0 to 23 months): 90% in Soleil class and 80% in Caraïbes and Madras class
- Child (2 to 11 years) to Port-au-Prince and Santo Domingo: 25% Soleil class - Caraïbes- Madras
- Child (2 to 11 years): 33% Soleil class and 25% Caraïbes and Madras class (on destinations Pointe-à-Pitre, Fort-de-France, Saint-Martin Juliana and Cayenne).
EXCEPTIONS: YOUTH AND SENIORS FARES
- Youth fares are only available in Soleil class.
- Senior fares are available in Soleil and Caraïbes classes only.
Please find below the pricing conditions for your VIP Service:
Option / service not authorized for the fare / class selected.
Option / service not included, but available.
Option / service included in the fare / class selected.
***Maximum baggage allowance: Subject to hold capacity on the day of departure, the maximum number of hold baggage items allowed per Passenger is 6 including, where applicable, free baggage according to the applicable fare class.
****For Soleil class passengers who have purchased the Speed Bag or Speed Pack, your baggage will be delivered first among those in Soleil class, but after those in Caraïbes and Madras classes.
| Soleil basic | Soleil Smart | Soleil Flex | CaraÏbes Smart | CaraÏbes Flex | Madras Flex | |
|---|---|---|---|---|---|---|
| Pass Zen |
Available Ticket refund guarantee |
Disponible Ticket refund guarantee |
Disponible Ticket refund guarantee |
Disponible Ticket refund guarantee |
Disponible Ticket refund guarantee |
Disponible Ticket refund guarantee |
| Teen Menu |
Available Meal for teens |
Available Meals for teens |
Available Meals for teens |
Available Meals for teens |
Available Meals for teens |
Not available |
| Fin Gourmet |
Available Gourmet suggestion from the chef |
Available Chef's gourmet suggestion |
Available Chef's gourmet suggestion |
Available Chef's gourmet suggestion |
Available Chef's gourmet suggestion |
Not available |
| Instant duo |
Available Champagne aperitif tray and petits fours |
Available Aperitif tray champagne and petits fours |
Available Aperitif tray champagne and petits fours |
Not available |
Not available |
Not available |
| Xtra Bag |
Available 80 € incl. VAT per pers. per journey in presale |
Available 80 € incl. VAT per pers. per journey in presale |
Available 80 € incl. VAT per pers. per journey in presale |
Available 80 € incl. VAT per pers. per journey in presale |
Available 80 € inc. tax per pers. per journey in presale |
Available 80 € inc. tax per pers. per trip in presale |
| Speed Bag |
Available Priority baggage delivery**** |
Available Priority baggage delivery**** |
Available Priority baggage delivery**** |
Included |
Included |
Included |
| Speed Pass |
Available Priority baggage delivery**** |
Available Priority baggage delivery**** |
Available Priority baggage delivery**** |
Not available |
Not available |
Not available |
| Speed Pack |
Disponible Priority check-in, boarding and baggage delivery**** |
Disponible Priority on check-in, boarding and baggage delivery**** |
Disponible Priority on check-in, boarding and baggage delivery**** |
Not available |
Not available |
Not available |
| Pass Lounge |
Available Access to lounge |
Available Access to the lounge |
Available Access to the lounge |
Available Access to the lounge |
Available Access to the lounge |
Included |
| Top Seat |
Available Choice of specific seats Seats located in 1st row facing bulkhead or emergency exit, with more legroom |
Disponible Choice of specific seats Seats located in the 1st row facing the bulkhead or emergency exit, with extra legroom |
Disponible Choice of specific seats Seats located in the 1st row facing the bulkhead or emergency exit, with extra legroom |
Disponible Choice of specific seats Seats located in the 1st row facing the bulkhead or emergency exit, with extra legroom |
Disponible Choice of specific seats Seats located in the 1st row facing the bulkhead or emergency exit, with extra legroom |
Included |
| Top 2 Seat |
Available Seats located in a row of 2, next to the porthole or aisle |
Available Seats located in a row of 2, next to the porthole or corridor |
Available Seats located in a row of 2, next to the porthole or corridor |
Available Seats located in a row of 2, next to the porthole or corridor |
Available Seats located in a row of 2, next to the window or aisle |
Included |
| Up Class |
Available Upgrade Sun > Caribbean €150 incl. VAT per pers. per trip Caribbean > Madras €430 incl. VAT per pers. per trip Sun > Madras €530 incl. VAT per pers. per trip |
Available Upgrade Sun > Caribbean €150 incl. VAT per pers. per trip Caribbean > Madras €430 incl. VAT per pers. per trip Soleil > Madras 530 € incl. VAT per pers. per trip |
Available Overgrade Soleil > CaraÏbes 150 € incl. VAT per pers. per trip CaraÏbes > Madras 430 € incl. VAT per pers. per trip Soleil > Madras 530 € incl. VAT per pers. per trip |
Available Upgrade Caribbean > Madras 430 € incl. VAT per pers. per journey |
Available Upgrade Caribbean > Madras 430 € incl. VAT per pers. per journey |
Not available |
Contact
If you don't have a reservation
For more information on airline reservations, you can access the contacts and complaints page.
If you already have a reservation
Passengers who already have a reservation, you can contact the number available on the airline ticket or please access the "Manage my reservation" page provided with your reservation number (PNR) and last name.