Baggage allowances and sizes
Air Caraïbes recommends that its passengers take note of their baggage allowance (indicated on the travel memo or electronic ticket) in order to travel with complete peace of mind.
Checked baggage
Please note the hold baggage allowance applicable on the transatlantic network (for adults and children +2years/-12years).
| Travel class | For all passengers | Specifics |
|---|---|---|
|
Soleil Class (economy) |
No hold luggage |
See conditions here |
|
Soleil Class (economy) |
1 piece of luggage weighing 23kg* |
1 piece of luggage weighing 23kg for See conditions here |
|
Caraïbes Class (premium economy) |
2 pieces of luggage weighing 23kg* |
1 piece of luggage weighing 23kg for See conditions here |
|
Madras Class (business) |
2 pieces of luggage weighing 23kg* |
1 piece of luggage weighing 32kg for See conditions here |
* Advantages valid on direct transatlantic flights with no connections.
Format: The maximum total dimensions of hold baggage (height + width + length) must not exceed 158 cm (including handles + wheels)
Checked baggage allowance for children under 2 years of age on the transatlantic network
1 baggage item weighing 10kg accompanied free of charge by a folding stroller (cane stroller) or car seat.
Pushchairs and car seats must be checked in and protected by a plastic bag supplied to you at the airport.
In the Basic fare, the baby does not benefit from a free baggage allowance or cane stroller.
We offer a baby package at €30 for all equipment(1 per baby) (stroller, cosi, folding cradle...) only for files involving a reservation with a baby.
|
(Fort-de-France, Saint-Martin, Pointe-à-Pitre, Sainte-Lucie, Saint-Domingue, Saint-Barthélemy) |
||
|---|---|---|
|
|
Rates |
Rates |
|
1 piece of checked luggage weighing 23kg |
€30 for Short-haul flight |
1 piece of luggage included |
| Second checked luggage of 23 kg | €40 for short-haul flights, €50 for medium-haul flights. | €40 for short-haul flights, €50 for medium-haul flights. |
|
3rd checked luggage* weighing 23kg |
€40 for short-haul flights, €50 for medium-haul flights. |
€40 for short-haul flights, €50 for medium-haul flights. |
|
Fee for excess luggage |
Fixed charge of €20 up to a maximum of 30kg per bag |
---- |
- Fare conditions also apply for high-contribution passengers (Gold, Diamond, Subscriber and Flexil pro).
- On the destination Dominican Republic, only 1 piece of luggage per passenger (if additional luggage is possible, the decision will be made at check-in).
- On destination Saint-Barthélemy, 2 baggage items per passenger maximum.
- 3 baggage items per passenger maximum, including free baggage allowance.
- Seats are free for Diamond customers and their companion booked in the same PNR, Gold, Silver plus, minor traveling alone, baby (adult and baby booked in the same folder).
Luggage allowance for children under 2 years of age on the regional network
No baggage included in the allowance, see baggage rates above.
Excess baggage on regional network
Maximum baggage allowance: 3 baggage items allowed*,**
*Subject to acceptance, depending on hold capacity on day of departure.
**Except for Saint-Barthélemy (2 baggage items maximum).
Please note that surcharges per piece of additional baggage are not permitted to/from Santo Domingo (Dominican Republic) and on departure from Saint-Martin Grand Case due to the weight restriction at takeoff.
Important : Only baggage packed at the departure airport by a baggage service will be accepted. Otherwise, the airline will be entitled to refuse it.
Luggage that will not be accepted in the hold:
Bags or wrapped suitcases
With film thickness
that is too thick.
Multiple suitcases
Several pieces of luggage
associated under the same baggage tag
Freight-type luggage
Barrels and other containers
not allowed
Multiple luggage
Multiple associated luggage
under the same luggage tag
Ball-shaped baggage
Containers in the shape of balls
not allowed
Cabin baggage
On the transatlantic network
(Valid in the 3 classes:Soleil, Caraïbes & Madras)
1 piece of luggage and one accessory*
The total must not exceed 12 kg
(pockets, wheels and handles included).
On the regional network
(Fort-de-France, St-Martin, St-Barthélemy,
Pointe-à-Pitre, Ste-Lucie, St-Domingue, Saint-Barthélemy)
1 piece of luggage and one accessory*
The total must not exceed 5 kg
(pockets, wheels and handles included).
Excess baggage
Air Caraïbes authorizes excess baggage allowance under the conditions set out below on the transatlantic network (long-haul flights):
- Excess baggage allowance:
An excess in the number of baggage items may be accepted subject to payment of a flat fee of €100 per additional baggage item and per journey up to a maximum of 2 paying baggage items per passenger and subject to hold capacity for any
request made, less than 48 hours before departure.
- Excess weight on the transatlantic network:
Excess weight may be accepted subject to payment of a fixed fee of €100 per baggage item and per journey in excess of the authorized 23 kg and (or 32 kg in Madras class) and subject to hold capacity.
- Oversize baggage on the transatlantic network:
Your baggage is considered oversize when the sum of its dimensions exceeds 158 cm (height + width + length, including handles and wheels). The carriage of oversized baggage will only be accepted subject to payment of a lump sum of €100 per oversized baggage item, within the limit of (158 cm, height, width and length combined), the capacity of the hold and provided that the carriage of the oversized baggage item is requested no later than 48 hours before the flight's departure.
You may contact our FRET department to arrange for the shipment of additional baggage, oversize baggage, etc.
Special baggage exceeding 2.5 m cannot be handled under normal baggage transport conditions and must be transported by the FRET department.
Authorized baggage
Type of baggage and maximum dimensions allowed: templates are positioned at check-in and boarding to help you comply with regulatory dimensions.
This baggage travels under your responsibility. They must be placed in the baggage compartments provided or under the seat, without interfering with the use of the life jacket. Under no circumstances may they be placed in front of exits or on a walkway where they could impede any evacuation.
*Allowed accessories are:
- A handbag (excluding the "tote" type) or briefcase
- A laptop computer
- A camera, or a pair of binoculars or a camera
- An overcoat or coat
- An umbrella or walking stick, a camera or a pair of binoculars or a small camera
books, journals, magazines in reasonable quantity - Baby food for the flight
- A burial urn
- A pair of crutches, a brace or prosthesis
- A wheelchair and folding or any medical device
Their volume should be as small as possible and the maximum thickness 15 cm. The size accepted on board is as follows:
40 X 30 X 15 cm maximum.
The guide dogs can be transported either in the cabin (muzzled) or in the hold.
Large musical instruments carried in the cabin : Bulky and fragile instruments require prior approval from the special transport department. They must be placed in cases or rigid packaging with rounded corners. The request is made at the time of booking.
In the cabin: Extra Seat for bulky baggage, maximum weight per seat is 75 kg (on transatlantic flights only).
Conditions of carriage of baggage in the cabin
Since November 6, 2006, the following are prohibited (with the exception of products purchased duty-free):
Liquids, aerosols, gels and pasty substances: mineral water, perfumes, drinks, lotions, creams, shower gels, shampoos, mascara, soups, syrups, toothpaste, liquid soaps, deodorants.
You must, at security checks, present separately in a closed transparent plastic bag measuring approximately 20 cm by 20 cm, your bottles and tubes of up to 100 ml each.
In order not to slow down security procedures and to avoid the risk of having your products confiscated before boarding, it is important that you read this information.
What you need to know
Which flights are affected?
All flights departing from airports in the European Union (as well as Norway, Iceland and Switzerland) whatever their destination, including domestic flights, and whatever the nationality of the airline.
Connecting passengers
- If your first flight comes from a European Union country and your second flight departs from a European airport (as well as Norway, Iceland and Switzerland): You can make purchases in-flight or in airport stores. These will then be secured in a sealed plastic bag.
- If you have a later connection in a country outside the European Union: You must check with the airline beforehand for any restrictions that may be imposed.
- If your first flight arrives from a non-European country and your second flight departs from a European airport (as well as Norway, Iceland or Switzerland): We advise you, before departure, to place all your liquids in your hold baggage, including those purchased in airport stores outside the European Union; otherwise they will be confiscated at the security checkpoint when you connect, with the exception of those held in the transparent plastic bag closed by about 20 cm. Liquids: mineral water, perfumes, drinks, lotions, creams, shower gels, shampoos, mascara, soups, syrups, toothpaste, liquid soaps, deodorants...
What is the maximum size of each bottle or tube you can take in the cabin?
No bottle may exceed 100 ml.
What is the maximum size of the plastic bag?
This transparent plastic bag (freezer bag type) must measure approximately 20 cm by 20 cm. One bag can hold several items, tubes, bottles, aerosols.
How to get this plastic bag?
You can get this plastic bag (freezer bag type) in shops and supermarkets. Most European airports will also have bags available on site. However, this is a service provided to passengers and not an obligation, so there is no guarantee that these bags will be available everywhere and all the time.
We advise you to make your arrangements before departure.
What exceptions are allowed?
Liquid medications. You may take liquid medication (insulin, syrups, etc.) in the cabin, provided you present security officers with a certificate or prescription in your name. There are no restrictions on solid medications (tablets and capsules).
Liquid baby food. There are no restrictions on these products. Remember to take resealable containers: you may indeed be asked to taste these foods!
As a general rule, put all your liquids in your hold luggage, except for products absolutely essential during the flight.
If you're traveling without hold baggage and only with carry-on baggage, you'll need to place your liquids in a freezer bag-type plastic bag measuring approximately 20 cm x 20 cm.
Before your departure, be sure to consult the list of prohibited items.
Unaccompanied baggage - FREIGHT
Unaccompanied baggage must be deposited several hours before departure, or even the day before, in the freight area, except for home pick-ups.
A transport file will then be drawn up by our correspondents comprising several important documents:
- Air waybill (AWB number in "923 - xxxx xxxx" format): This is the contract of carriage with the airline on the front (see conditions on the back: verso). This number will be requested on arrival to collect the goods.
- The declaration of value signed by the custodian or invoice for new goods.
Our correspondent will indicate the expected delivery time according to availability. Please note, however, that this is only an indicative timeframe: in application of aviation security regulations, the dispatch of a shipment may be delayed (e.g. if the groupage presents opaque zones during its X-ray passage). We therefore advise you to check with the Freight Department at destination that shipments have been properly received before the person receiving the shipment moves.
On arrival, the freight will be stored in a warehouse awaiting pick-up or delivery. Beware of storage charges in some destinations if your customer doesn't pick up his shipment beyond 2 or 3 days after arrival!
Acceptance conditions
- Packaging
Packages are handled many times during transport, so it's very important to ensure that each of your shipments has sufficiently strong and sturdy packaging to prevent damage.
If your shipments require specific packaging, don't hesitate to ask our correspondents for advice, whose contacts can be found in the "FREIGHT" tab.
The declaration of contents enables the company to identify sensitive packages and take the necessary care with them, so please remember to draw up an exhaustive list of your products so that temperature or handling precautions can be taken (fruit and vegetables, fish, glass bottles, etc.).)
Due to the need for customs visits, our correspondents must be able to access the contents of your shipments (leave a duplicate key if locked).
- Insurance
Please note that you can also take out ad valorem insurance for the freight transport of your unaccompanied baggage (invoice required). For shipments with a high market value, there are specific conditions of carriage - please enquire in advance (e.g.: works of art, etc.).
- Hidden dangerous goods
Please note that aviation regulations are complex and extremely strict, so don't hesitate to ask us about any conditions of acceptance (quantity limitations/ documents required/packaging..).
Examples of dangerous goods: aerosols, perfumes, highly alcoholic beverages, corrosive or flammable liquids, batteries, fireworks, lighter refills, camping stove bottles, gas cylinders, etc.
The passenger is responsible for the contents of his or her baggage. The carriage of baggage which does not belong to the passenger and which he/she has accepted from any other person is strictly forbidden.
In the event that the passenger declares that he/she is no longer the owner of his/her baggage, the company reserves the right to refuse carriage (in accordance with the general conditions of carriage and the conditions inherent in his/her ticket) and to take legal action against him/her.
The Passenger may be asked to attend the inspection of his/her Baggage (delayed, checked or unchecked) at the request of customs or any other government authority.
The Carrier shall not be held liable for any damage or loss suffered by the Passenger on this occasion, in particular if the Passenger refuses to attend the inspection of his/her Baggage.
To transport your vehicle or personal effects with Air Caraïbes as FREIGHT, please contact:
Outre-Mer Fret
Zone Juliette - Bât.124G
Rue du Thé - Orly Fret 686
94394 Orly Aéroport cedex
Tel: +33 (0) 1 49 75 50 07
E-mail: exploitation@outremerfret.com
http://outremerfret.com/
Tel: +590 (0)5 90 21 17 80 / +590 (0)5 90 21 17 81
E-mail: fretptp@aircaraibes.com
Telephone: +596 (0)5 96 73 60 50 / +596 (0)5 96 73 61 23
E-mail: fretfdf@aircaraibes.com
Tel: +594 (0)5 94 28 02 39 / +594 (0)6 94 43 20 04
E-mail: fretcay.gsam@orange.fr
Telephone: +599 54 52 235 / +590 (0)6 90 34 47 87
E-mail: lionelschneider@me.com
Tel: +809 621 8888 / +809 621 8888 ext 1202 / +809 621 8888 / +829 259 2899
E-mail: bookings@generalairservices.com
Tel: + 509 48 91 0000
E-mail: mmirambeau@hamaserco.com / mgattereau@aircaraibes.com
Tel: +535 608 5281
E-mail: gmonfret@aircaraibes.com
Special luggage
Musical instruments:
Bulky and fragile instruments require prior approval from the special transport department. They must be placed in rigid cases or packaging with rounded corners. The request is made at the time of booking.
In the hold, not included in the Air Caraïbes baggage allowance. Flat rate for oversized baggage of €50 per journey.
If the traveler prefers to carry his instrument in the cabin, he will be charged an extra seat (Extra Seat) for bulky baggage, the maximum weight per seat is 75 kg.
Special baggage:
Concerns the following equipment:
- Camping equipment: backpack, sleeping bag.
- Hunting equipment: firearms are allowed in checked baggage (ammunition will be packed separately in a box not exceeding 5 kg gross).
- Fishing equipment: 2 rods, 1 reel, 1 landing net.
Not included in Air Caraïbes baggage allowance. Flat rate for oversized baggage of €50 per trip.
Sports equipment:
Concerns the following equipment:
- Diving equipment, windsurfers, surfboards, kite surfers and bicycles (provided the item is placed in a protective cover, in parts for the bicycle). Windsurfing boards are not accepted on ATRs.
- Sailing boards, surfboards, kite surfing and bicycles prohibited on Saint-Barthélemy.
- Water/snow skiing equipment: skis, 1 pair of ski boots and poles.
- Golf equipment: 1 pair of shoes, 1 bag + clubs.
It will be considered as standard hold baggage if it meets the following conditions:
- The golf bag must not exceed 23 kg,
- Maximum length 190 cm
- Total dimensions do not exceed 300 cm
- Free transport if included in the baggage allowance
If exceeding the allowance, flat rate of €50 per journey.
Passengers entitled to 2 baggage items (students aged 18-29, passengers in Madras and Caribbean classes, Silver Plus, Gold, Diamond and subscribers) may use one of the 2 baggage items to transport sports equipment at no extra charge (subject to compliance with maximum dimensions, i.e. 90 cm X 75 cm X 55 cm max.).
*Oversized baggage
Responsibilities for hold baggage:
The airline is legally responsible for baggage from the time it is picked up at check-in until it is reclaimed by the passenger from the baggage carousel at the final destination airport, provided it complies with the air transport standards established by IATA (International Air transportation Association).
The passenger is responsible for the contents of his or her baggage. The carriage of baggage that does not belong to the passenger and that he/she has accepted from any other person is strictly forbidden.
In the event that the passenger declares that he/she is no longer the owner of his/her baggage, the company reserves the right to refuse carriage (in accordance with the general conditions of carriage and the conditions inherent in his/her ticket) and to take legal action against him/her.
The Passenger may be asked to attend the inspection of his/her Baggage (delayed, checked or unchecked) at the request of customs or any other government authority.
The Carrier may not be held liable for any damage or loss suffered by the Passenger on this occasion, in particular if the Passenger refuses to attend the inspection of his/her Baggage.
The Carrier shall not be liable for the following items carried in checked baggage:
- Medication
- Jewellery
- Money (cash)
- Securities or valuables
- Business papers
- ID documents (CNI, passport, driving license, family record book)
- Chequebooks, credit cards, other ...
- Valuable items (car or home keys, camera, camcorder, laptop, cell phone, HI-FI equipment, etc.)
- Fragile items (vase, picture frame, bottle, etc.)
- Perishables (foodstuffs, seafood, flowers, plants, etc.).)
- Samples
Before you leave, be sure to check the list of prohibited items.