Pass Zen

With Pass Zen, your non-refundable airline tickets are now refundable, with no need to justify yourself.
It's the guarantee of total peace of mind, whatever happens!

Add to my ticket

Specific conditions

In-cabin service

Rate

20€ per person per trip

20 € INCL. VAT

When to buy?

When you purchase your plane ticket.

Where can I buy it?

On the website www.aircaraibes.com.
At Air Caraïbes points of sale
In the "Manage my booking"
Via the Air Caraïbes reservations center

0 820 835 835 Service 0.12€ / min + call charges from France 0 820 835 835 Service 0.11€ / min + call charge from the French West Indies

Service valid on transatlantic flights, excluding flights operated in codeshare with French Bee.

This service guarantees you a refund of the total price (including taxes and fees) of a non-refundable ticket and of all services associated with the booking (optional services excluding Pass Zen, Train+Air, navigAir, regional connections, etc.) at any time before the departure of the first flight in the booking, whatever the reason for your request for a refund.

Unless otherwise stipulated in these general terms and conditions, the purchase of this service is subject to the Air Caraïbes general terms and conditions of sale and carriage.
The price applicable to this service is that in force on the date of purchase thereof. In the event of non-payment, the service cannot be returned.

The reservation for this service is personal and non-transferable.
This service can only be issued when the ticket to which it is attached is also issued.
The service can only be refunded if the ticket to which it is attached is also refundable.
No refund will be possible in the absence of actual collection of the price by Air Caraïbes.

If the service cannot be rendered due to Air Caraïbes, it will be refunded at the passenger's request.
In the event of cancellation or delay of a flight, a refund may be made under the conditions set out in the general conditions of sale and carriage available here.

The Passenger may under no circumstances be reimbursed if:

(a) through his/her fault, he/she does not make use of the service or,
(b) if he/she does not meet the booking conditions for the service or,
(c) if he/she does not comply with the General Conditions of Sale and Carriage and/or the conditions applicable to the service or,
(d) if he/she has modified or cancelled his/her flight him/herself.

Air Caraïbes reserves the right to modify or discontinue this offer at any time.

Please note: For purchases paid for in foreign currency, an additional local tax may be added to the pre-tax amount of the products. For example, when departing from the Dominican Republic, the ITBIS tax of 18% is added to the selling price of our services.