Tariff conditions for the transatlantic company
Option / service not allowed for the fare / class selected.
Option / service not included, but available.
Option / service included in the fare / class selected.
| SOLEIL BASIC COMPANY | SOLEIL SMART COMPANY | SOLEIL FLEX COMPANY | CARAIBES SMART COMPANY | CARAIBES FLEX COMPANY | MADRAS FLEX SOCIETY | |
|---|---|---|---|---|---|---|
| Change before departure* |
Available penalties of €200 with a possible rate readjustment. |
Available penalties of €150 with a possible rate readjustment. |
Included without penalties with possible tariff readjustment. |
Available penalties of €250 with a possible rate readjustment. |
Included without penalties with possible tariff readjustment. |
Included without penalties with possible tariff readjustment. |
| Refund before departure** |
Not included |
Not included |
Included |
Not included |
Included |
Included |
| Cumulation of miles |
Included |
Included |
Included |
Included |
Included |
Included |
| Restauration on board |
Included |
Included |
Included |
Included |
Included |
Included |
| Seat choice |
Available |
Available |
Included |
Included |
Included |
Included |
| Cargo luggage |
Not included |
Included 1x23kg |
Included 2x23kg |
Included 2x23kg |
Included 2x23kg |
Included 2x23kg |
| Hand luggage |
Included 1x12kg |
Included 1x12kg |
Included 1x12kg |
Included 1x12kg |
Included 1x12kg |
Included 1x12kg |
Option / service not allowed for the fare / class selected.
Option / service not included, but available.
Option / service included in the fare / class selected.
*Changes refer to modification of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and seasonal rules.
A penalty of €85 applies, along with any potential fare adjustment..
**Refund request must be made prior to travel - before departure of scheduled flight.
In the event of no-show at the airport before check-in closing time (generally 1 hour before scheduled departure), or NO SHOW: the return is lost on these classes.
Refunds are not possible in case of a no show . Only tax refunds can be requested for unused segments..
Discounts:
Infants (0 to 23 months): 90% in Soleil class and 80% in Caraïbes and Madras classes.
Children (2 to 11 years) to Port-au-Prince, Santo Domingo, Santiago de Cuba, Havana, Punta-Cana: 25% off in Soleil class - Caraïbes and Madras classes.
Child (2 to 11 years): 33% in Soleil class and 25% off in Caraïbes and Madras classes(for destinations Pointe-à-Pitre, Fort-de-France, Saint-Martin Juliana, and Cayenne).
| SOLEIL BASIC SOCIETY | SOLEIL SMART SOCIETY | SOLEIL FLEX SOCIETY | CARAIBES SMART SOCIETY | CARAIBES FLEX SOCIETY | MADRAS FLEX SOCIETY | |
|---|---|---|---|---|---|---|
| 1st checked baggage item |
Included paying : 50€ / 100€ |
Included Included in the allowance: 1 piece of baggage |
Included iIncluded in the allowance: 1 piece of baggage |
Included Included in the allowance: 1 piece of baggage |
Included Included in the allowance: 2 piece of baggage |
included Included in the allowance: 2 piece of baggage |
| 2nd / 3rd checked baggage |
Available Purchase of additional baggage €80 / €100 |
Available Purchase of additional baggage €80 / €100 |
Available Purchase of additional baggage €80 / €100 |
Available Purchase of additional baggage €80 / €100 |
Available Purchase of additional baggage €80 / €100 |
Available Purchase of additional baggage €80 / €100 |
| Speed Bag |
Available Priority baggage delivery* at €10 |
Available Priority baggage delivery* at €10 |
Available Priority baggage delivery* at €10 |
Included |
Included |
Included |
| Speed Pass |
Available Priority check-in and boarding, fast-track for police controlf 20€ |
Available Priority check-in and fast-track for police controlf 20€ |
Available Priority check-in and fast-track for police controlf 20€ |
Included |
Included |
Included |
| Instant Duo |
Available Appetizers and champagne for 2 at €30 |
Available Appetizers and champagne for 2 at €30 |
Available Appéritifs and champagne for 2 at 30€ |
Included |
Included |
Included |
| Lounge Pass |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Included |
| Top Seat |
Available |
Available |
Available |
Available |
Available |
Included |
Option / service not allowed for the fare / class selected.
Option / service not included, but available.
Option / service included in the fare / class selected.
*hanges refer to modifications of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and easonal rules.
**Refund requests must be made prior to travel - before departure of the scheduled flight.
In the event of no-show at the airport before check-in closing time (usually 1 hour before scheduled departure), either NO SHOW: return is lost on these classes.
Refunds not possible in the event of no-show. Only tax refunds can be requested for journeys not made.
PLEASE NOTE: "YOUNG" tickets are only available in SOLEIL.
| SOLEIL SMART | SOLEIL FLEX | CARAÏBES SMART (SENIOR) | CARAÏBES FLEX (SENIOR) | MADRAS FLEX (SENIOR) | |
|---|---|---|---|---|---|
| Checked baggage | 2 pieces of 23kg luggage | 2 pieces of 23kg luggage | 2 pieces of 23kg luggage | 2 pieces of 32kg luggage | 2 pieces of 32kg luggage |
| Changes before departure* |
Included |
Included |
Included |
Included |
Included |
| Refund before departure** |
Included with €100 fee |
Included with €100 fee |
Included with €100 fee |
Included with €100 fee |
Included with €100 fee |
Contact
If you don't have a reservation
For more information on airline reservations, you can access the contacts and complaints page.
If you already have a reservation
Passengers with an existing reservation can contact the number provided on the flight ticket or visit the "Manage my reservation" page with your reservation number (PNR) and last name.