Traveler Alert: Closure of Port-au-Prince(Haiti) airport and measures for passengers
- Caraïbes - FR
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- Español - ES
Service or option included in the fare or class selected
Service or option available in the fare or class selected
Service or option not available in the fare or class selected
Change **
Soleil Basic | Soleil Smart | Soleil Asso | Caraïbes Smart | Caraïbes Flex | Madras Flex | |
---|---|---|---|---|---|---|
Modification** |
Available €200 penalties with a potential fare adjustment. |
Available €150 penalties with a potential fare adjustment. |
Included without penalties with possible tariff readjustment. |
Available €250 penalties with a potential fare adjustment. |
Included without penalties with a possible tariff readjustment. |
Included without penalties with a possible tariff readjustment. |
Refund before departure*** |
Non-refundable |
Non-refundable |
Non-refundable |
Non-refundable |
Included No refund in case of no show* |
Included
|
Cumulation of miles |
Included |
Included |
Included |
Included |
Included |
Included |
Onboard catering |
Included |
Included |
Included |
Included |
Included |
Included |
Seat of choice |
Available Paying |
Available Paying |
Available Paying |
Available Paying |
Included |
Included |
Checked Bagage |
Available Payable |
Included 1x23kg |
Included 2x23kg |
Included 2x23kg |
Included 2x23kg |
Included 2x32kg |
Hand luggage |
Included 1x12kg |
Included 1x12 kg |
Included 1x12 kg |
Included 1x12 kg |
Included 1x12 kg |
Included 1x12 kg |
Service or option included in the fare or class selected
Service or option available in the fare or class selected
Service or option not available in the fare or class selected
*NO SHOW : no-show at the airport before the check-in closing time (usually 1 hour before scheduled departure).
**A modification is a change of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and seasonality. Penalties to be expected - between 100 euros and 150 euros penalties (see table) + possible fare readjustment (if booking class changed).
***Refund request must be made prior to travel - before departure of scheduled flight.
In case of no-show at the airport before the check-in closing time (usually 1 hour before the scheduled departure), either NO SHOW: the return is lost on these classes.
Refund impossible in case of no show. Only tax refunds can be claimed for no-shows.
Soleil Basic | Soleil Smart | Soleil Asso | Caraïbes Smart | Caraïbes Flex | Madras Flex | |
---|---|---|---|---|---|---|
1st checked bagage |
Included Chargeable: €50 / €100 |
Included Included in the allowance: 1 bagage |
Included Included in the allowance: 2 bagages |
Included Included in the allowance: 2 bagages |
Included Included in the allowance: 2 bagagese |
Included Included in the allowance: 2 bagagese |
2nd / 3rd checked baggage |
Available Purchase of an additional bag: €80 / €100 |
Available Purchase of an additional bag: €80 / €100 |
Available Purchase of an additional bag: €80 / €100 |
Available Purchase of an additional bag: €80 / €100 |
Available Purchase of an additional bag: €80 / €100 |
Available Purchase of an additional bag: €80 / €100 |
Speed Bag |
Available Priority baggage delivery for €20 |
Available Priority baggage delivery for €20 |
Available Priority baggage delivery for €20 |
Included |
Included |
Included |
Speed Pass |
Available Priority check-in and boarding, skip-the-line for security control for €20 |
Available Priority check-in and boarding, skip-the-line for security control for €200 |
Available Priority check-in and boarding, skip-the-line for security control for €200 |
Included |
Included |
Included |
Instant Duo |
Available Appetizers and champagne for 2 at €30 |
Available Appetizers and champagne for 2 at 30€ |
Available Appéritifs and champagne for 2 at €30 |
Not available |
Not available |
Not available |
Lounge Pass |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Available VIP lounge access at €30 |
Included |
Top Seat |
Available (see on cabin plan when booking ticket) |
Available (see cabin plan when booking ticket) |
Available (see cabin plan when booking ticket) |
Available Seats facing the partitions at €50 (see cabin plan when booking ticket) |
Available Seats facing the partitions at €50 (see cabin plan when booking ticket) |
Included 1x12 kg |
PLEASE NOTE: YOUTH tickets are only available in SOLEIL SMART class.
Please check the fare selected by clicking on "reserved fare information".
2 pieces of luggage weighing 23 kg
Included
Available
with €100 fee No refund in case of no show*
.
*NO SHOW: no-show at the airport before check-in closing time (usually 1h30 before scheduled departure).
**A modification is a change of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and season. Penalties to be expected - between 100 and 150 euros in penalties (see table) + possible fare readjustment (if booking class changed).
***Request for refund must be made before travel - before departure of scheduled flight.
In case of no-show at airport before check-in closing time (generally 1h30 before scheduled departure), either NO SHOW: return is lost on these classes.
Refund impossible in case of no-show. Only tax refunds can be claimed for journeys not made.
PLEASE NOTE: SENIORS tickets are only available in SOLEIL SMART and CARAÏBES SMART.
SOLEIL SMART | CARAIBES SMART | |
---|---|---|
Cargo baggage | 1 baggage of 23 kg | 2 baggage of 23 kg |
Change before departure** |
Included |
Included |
Refund before departure*** |
Available with €100 fee |
Available with €100 fee |
If you don't have a reservation
For more information on airline reservations, you can access the contacts and complaints page.
If you already have a reservation
Passengers who already have a reservation, you can contact the number available on the airline ticket or please access the "Manage my reservation" page provided with your reservation number (PNR) and last name.
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