Traveler Alert: Closure of Port-au-Prince(Haiti) airport and measures for passengers

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Transatlantic fare conditions for associations

Service or option included in the fare or class selected

Service or option available in the fare or class selected

Service or option not available in the fare or class selected

Change **

  Soleil Basic Soleil Smart Soleil Asso Caraïbes Smart Caraïbes Flex Madras Flex
Modification** 

Available

€200 penalties with a potential fare adjustment.

Available

€150 penalties with a potential fare adjustment.

Included

without penalties with possible tariff readjustment.

Available

€250 penalties with a potential fare adjustment.

Included

without penalties with a possible tariff readjustment.

Included

without penalties with a possible tariff readjustment.

Refund before departure***

Non-refundable

Non-refundable

Non-refundable

Non-refundable

Included

No refund in case of no show*

Included

 

Cumulation of miles

Included

Included

Included

Included

Included

Included

Onboard catering

Included

Included

Included

Included

Included

Included

Seat of choice

Available

Paying

Available

Paying

Available

Paying

Available

Paying

Included

Included

Checked Bagage

Available

Payable

Included

1x23kg

Included

2x23kg

Included

2x23kg

Included

2x23kg

Included

2x32kg

Hand luggage

Included

1x12kg

Included

1x12 kg

Included

1x12 kg

Included

1x12 kg

Included

1x12 kg

Included

1x12 kg

Service or option included in the fare or class selected

Service or option available in the fare or class selected

Service or option not available in the fare or class selected

*NO SHOW : no-show at the airport before the check-in closing time (usually 1 hour before scheduled departure).
**A modification is a change of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and seasonality. Penalties to be expected - between 100 euros and 150 euros penalties (see table) + possible fare readjustment (if booking class changed).
***Refund request must be made prior to travel - before departure of scheduled flight.
In case of no-show at the airport before the check-in closing time (usually 1 hour before the scheduled departure), either NO SHOW: the return is lost on these classes.
Refund impossible in case of no show. Only tax refunds can be claimed for no-shows.

  • Infant (0 to 23 months): 90% in Sun class and 80% in Caribbean and Madras class
  • Child (2 to 11 years) to Port-au-Prince, Santo Domingo, Santiago de Cuba, Havana, Punta-Cana: 25% in Sun Class - Caribbean - Madras
  • Child (2 to 11 years): 33% in Sun Class and 25% in Caribbean and Madras (to Pointe-à-Pitre, Fort-de-France, Saint-Martin Juliana and Cayenne).
  Soleil Basic Soleil Smart Soleil Asso Caraïbes Smart Caraïbes Flex Madras Flex
1st checked bagage

Included

Chargeable: €50 / €100

Included

Included in the allowance: 1 bagage

Included

Included in the allowance: 2 bagages

Included

Included in the allowance: 2 bagages

Included

Included in the allowance: 2 bagagese

Included

Included in the allowance: 2 bagagese

2nd / 3rd checked baggage 

Available

Purchase of an additional bag: €80 / €100

Available

Purchase of an additional bag: €80 / €100

Available

Purchase of an additional bag: €80 / €100

Available

Purchase of an additional bag: €80 / €100

Available

Purchase of an additional bag: €80 / €100

Available

Purchase of an additional bag: €80 / €100

Speed Bag

Available

Priority baggage delivery for €20

Available

Priority baggage delivery for €20

Available

Priority baggage delivery for €20

Included

Included

Included

Speed Pass

Available

Priority check-in and boarding, skip-the-line for security control for €20

Available

Priority check-in and boarding, skip-the-line for security control for €200

Available

Priority check-in and boarding, skip-the-line for security control for €200

Included

Included

Included

Instant Duo

Available

Appetizers and champagne for 2 at €30

Available

Appetizers and champagne for 2 at 30€

Available

Appéritifs and champagne for 2 at €30

Not available

Not available

Not available

Lounge Pass

Available

VIP lounge access at €30

Available

VIP lounge access at €30

Available

VIP lounge access at €30

Available

VIP lounge access at €30

Available

VIP lounge access at €30

Included

Top Seat

Available

(see on cabin plan when booking ticket)

Available

(see cabin plan when booking ticket)

Available

(see cabin plan when booking ticket)

Available

Seats facing the partitions at €50 (see cabin plan when booking ticket)

Available

Seats facing the partitions at €50 (see cabin plan when booking ticket)

Included

1x12 kg

Exceptions:

PLEASE NOTE: YOUTH tickets are only available in SOLEIL SMART class.

Please check the fare selected by clicking on "reserved fare information".

Checked baggage

2 pieces of luggage weighing 23 kg

Changes prior to departure**

Included

Refunds before departure***

Available

with €100 fee No refund in case of no show*

.

*NO SHOW: no-show at the airport before check-in closing time (usually 1h30 before scheduled departure).
**A modification is a change of date, route or flight. Modifications are authorized subject to seat availability, in the same booking class and season. Penalties to be expected - between 100 and 150 euros in penalties (see table) + possible fare readjustment (if booking class changed).
***Request for refund must be made before travel - before departure of scheduled flight.
In case of no-show at airport before check-in closing time (generally 1h30 before scheduled departure), either NO SHOW: return is lost on these classes.
Refund impossible in case of no-show. Only tax refunds can be claimed for journeys not made.

PLEASE NOTE: SENIORS tickets are only available in SOLEIL SMART and CARAÏBES  SMART.

  SOLEIL SMART CARAIBES SMART
Cargo baggage 1 baggage of 23 kg 2 baggage of 23 kg
Change before departure**

Included

Included

Refund before departure***
 

Available

with €100 fee
No refund in case of no show*

Available

with €100 fee
No refund in case of no show*

Contact

If you don't have a reservation

For more information on airline reservations, you can access the contacts and complaints page.

If you already have a reservation

Passengers who already have a reservation, you can contact the number available on the airline ticket or please access the "Manage my reservation" page provided with your reservation number (PNR) and last name.
 

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