Traveler Alert: Closure of Port-au-Prince(Haiti) airport and measures for passengers
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Booking fees
Airline service fees are additional costs charged by Air Caraïbes for specific services or amenities such as:
- Flight ticket reservations,
- Ticket modifications,
- Or check-in of additional baggage or other services, beyond the base ticket price.
They may vary depending on the "points of sale" solicited: at the call center, online or in Air Caraïbes agencies and are detailed below.
Our service fees are applied per passenger and only during the initial ticket issuance. They are non-refundable.
Ticket purchased at www.aircaraibes.com
(excluding promotional rates)
- Short-haul
-
€0
- Medium-haul
-
€0
- Long-haul
-
€1 (Soleil Basic & Soleil smart)
€5 (Soleil Flex)
€10(Caraïbes & Madras)
Ticket purchased by phone
- Short-haul
-
€10
- Medium-haul
-
€15
- Long-haul
-
€40
€5* (Sports equipment, extra baggage, seats, special meals, pets in cabin, etc.)
*These fees apply if the additional service is not acquired at the time of ticket purchase.
Ticket purchased at an Air Caraïbes agency
- Short-haul
-
€15
- Medium-haul
-
€30
- Long-haul
-
€50
€5* (Sports equipment, extra baggage, seats, special meals, pets in cabin, etc.)
Package valid for 3 or more people in the same booking file on the long-haul network: €120
*These fees apply if the additional service is not acquired at the time of ticket purchase.
Ticket modified on www.aircaraibes.com
- Ticket purchased from Air Caraïbes*.
-
€0
- Ticket purchased from travel agency or on a third-party website
-
€0
*The change fees for reward tickets are €50 (excluding holders of the Gold and Diamond Preference cards)
Ticket modified by phone
- Ticket purchased from Air Caraïbes*.
-
€10
- Ticket purchased from travel agency or on a third-party website
-
€30
*Premium ticket change fees are €50 (except for Préférence Gold and Diamant cardholders)
Ticket modified in Air Caraïbes agency
- Ticket purchased with Air Caraïbes*.
-
€10
- Ticket purchased at a travel agency or on a third-party website
-
€30
*The change fees for reward tickets are €50 (excluding holders of the Gold and Diamond Preference cards)
Ticket modified by phone
- Ticket purchased from Air Caraïbes
-
No charge
- Ticket purchased from a travel agency or on a third-party website
-
The refund request must be made directly to the agency or website where the ticket was purchased.
Ticket modified in Air Caraïbes agency
- Ticket purchased from Air Caraïbes
-
No charge
- Ticket purchased from a travel agency or third-party website
-
The refund request must be made directly to the agency or website where the ticket was purchased.